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Data Process Treatment

Quinta do Lago Group is committed in protecting your privacy and this privacy policy (“Privacy Policy”) explains how we collect, process, use or disclose personal information about you. Your data might be subject to be processed by the companies: Quinta do Lago, SA – VAT 500 219 176, Sociedade do Golfe da Quinta do Lago, SA – VAT 500 415 749, Quinta do Lago Real Estate – VAT 502 588 390, VigiQuinta – VAT 502 587 415, Clube da Quinta – VAT 502 588 411, Quinta Reserva – VAT 514 424 928, CaddyRooms – VAT 514 374 950 and Q Landscape, combined Quinta do Lago Group or QDL. QDL is responsible for the processing of personal data within the General Regulation on Data Protection understanding.

If you should have any questions about privacy or data protection, please contact us at privacy@quintadolago.com

BROWSING

Purpose

  • To adjust our Site to your needs and provide you with a personalized browsing experience;​
  • For Statistic purposes;
  • To mantain and improve our site;
  • For advertizement purposes, as described in our Cookie Policy.

What Data?

When you browse our Site without entering any of your Personal Information, we may collect, process and use your information as described in our Cookie Policy.

How we use your Information

When you visit our Site, cookies will collect information from you.
Please see our Cookie Policy for more information.
We use Cookies on our Site for:

  • Running the Site, as some services may not be provided without cookies;
  • To provide you with personalized access and to enhance our services;
  • For statistic purpose, such as, number of visits;
  • To help maintaining and improving our Site;
  • To Personalize our advertizement.

 

CONTACTING US

Purpose

We use your information to answer to your questions.

What Data?

If you contact us through the Site we may keep a record of that correspondence and the information you have provided, including your email address and your name.

How we use your Information

If you contact us through the Site, we will only use your Information in connection with any additional correspondence that we maintain with you.

  • Information about goods, services, promotions, offers and future events that we believe may be of interest to you;
  • For research and analysis and in order to be able to contact you periodically for this purpose, or for the purpose of applying surveys or testing of analysis groups; and
  • To notify you regarding changes to our services.

 

WEB FORMS

Purpose

Web Forms.

What Data?

If you contact us via webform, on our Website, we may keep a record of that contact and consequent request / reservation, including your email address, name, surname and nationality (if applicable), to process your request.

How we use your Information

  • Request information about the services available in our resort, as well as activities & news;
  • Reservation request.

 

MEMBERSHIP CARD / GUEST SERVICES CARDS

Purpose

We use this information to give you access to a list of specific benefits and services.

What Data?

Completion of the forms for access to the program.

How we use your Information

We use your information only in a depersonalized / aggregated format so as to detect trends in the resort and improve our offer and services;

 

CAREERS (SUBMIT CV)

Purpose

Processing of your Information regarding the employment application for the companies of the QDL Group.

What Data?

  • Information you provide when submitting your CV, including your title, name, contact details, date of birth, intended jobs, type of work, skills, experience, nationality, preferred departments, availability, and how you were informed of the existence of the vacancy, as well as any Additional Information you include in your CV;
  • Your preferred professional interests and professional positions, if you enter this information;
  • Information about your job interview;
  • The Information in case of being hired.

How we use your Information

  • We use the information provided by you only if you apply for a professional position in the QDL group;
  • The information provided together with the sending of your CV will be used only for the purpose of recruitment.

 

ONLINE REGISTRATION

Purpose

We use this information to provide you with the services provided on the Quinta do Lago website, as well as access to the online store and online booking platform.

What Data?

The information you enter when you register on the Quinta do Lago website are your title, first name, surname, email address, being over 18 and - if you provide them - additional details about your postal address and preferences related to sending commercial mailings and language preferences.
In order to register successfully, you must agree to the terms of membership of the Quinta do Lago website.

How we use your Information

Understand your needs and provide you with services requested by you;

  • Provide you with information (also personalized) about events, special offers, promotions and other relevant matters of the QDL group or about our various points of sale that you request or that we consider of your interest;
  • Only with your prior consent, for research and analysis purposes, and so that we can contact you from time to time for this purpose, or with the purpose of applying surveys or focus groups testing;
  • To manage your member account and notify you about changes to our services;
  • Periodically and only after prior consent we may share Information with carefully chosen third parties in an aggregated and anonymous format to allow us to monitor the success and operation of the program.

 

CUSTOMER SATISFACTION SURVEYS

Purpose

Conduct surveys in order to measure the quality and continuous improvement of our services.

What Data?

We may ask you to respond to inquiries and information you provide through this medium, including your preferences and profile information.

How we use your Information

With your consent, these data will be used to evaluate our products and services with a view to their continuous improvement. The data may also be used for marketing purposes, such as promotions, offers and future events, which we believe may be of interest to you.

UTILIZAÇÃO DE SERVIÇOS PÚBLICOS DE WI-FI

Purpose

Using Wi-Fi Public Services

What Data?

Information obtained through your connection to our Wi-Fi service, such as your IP address or the websites you visit.

How we use your Information

Please refer to the Terms & Conditions regarding the use of our Wi-Fi services for further information about your personal information and the way it is used. We do not have any access to your personal information unless you choose to disclose it and expressly authorize its use.

 

BOOKING ENGINE

Purpose

Facilitate the booking of various services such as Golf, Hotel and Restaurants belonging to the group.

What Data?

The data concerning your booking, as well as the name, email, nationality and in some cases the telephone number.

How we use your Information

Your data will be used to mark and confirm the reservation, as well as afterwards it can be used for written / oral communication by the reserve teams.
Your data will be stored using the reservation management systems provided by our suppliers: Concept Software Systems, Host PMS & ResDiary/VinciTables.

 

USING THE QUINTA DO LAGO APP - AVAILABLE ON ANDROID AND IOS

Purpose

Provides you with access to existing resort activities and products, such as special offers.

What Data?

If you contact us through the APP, we may keep a record of this correspondence and the information you provide, including your email address, your name and your nationality.

How we use your Information

If you contact us through the APP, we will only use your Information in relation to the submitted application and in relation to any additional correspondence that we maintain with you.

 

GIFT CARDS / VOUCHERS

Purpose

Provide you the Gift Card and / or Vouchers services. The Gift Card / Voucher is a prepaid shopping card that can be used as a payment card in the QDL Group.

What Data?

  • The information you enter when you sign up for a Gift Card and / or Voucher, including your title, name, contact information, type of payment, amount on Gift Card and / or Voucher.
  • Information about your use of the Gift Card.

How we use your Information

Your Information will be processed and used by QDL as the issuer of the Gift Card and / or Voucher.
And, with your consent:

  • Understand your needs;
  • Provide you with information about events, special offers, promotions and other matters relevant to the QDL group or your interest;
  • For research and analysis and in order to be able to contact you periodically for this purpose, or for the purpose of applying surveys or testing of analysis groups; and
  • To notify you regarding changes to our services.

 

E-MAIL

Purpose

We only use your information to respond to your questions.

What Data?

Any information provided by email, including your title, name, contact details, changes to your contact preferences and, in some cases, preferred language.

How we use your Information

If you contact us via e-mail, we will only use your information regarding future communications with you.

 

Please note that it may not always be necessary to fill in all the fields of information to benefit from our services or promotions, and mandatory fields will typically be marked with an asterisk *.

We will contact you by mail, e-mail, SMS text messages or by phone call or other means, as requested by you in your consent or other permission instance where you have authorized us to contact you.