Resort Services Receptionist (M/F)
Department — Clube da Quinta
The Quinta do Lago Group is recruiting candidates for the position of Resort Services Receptionist (M/F).
The Resort Services Receptionist (M/F) is responsible for undertaking various administrative tasks and providing personalized services according to customer requests.
Bachelor's or Degree in Business, Hotel Management or Tourism
Previous experience in property management and customer service
Knowledgeable of hotel technology: PMS, Extranet, CRM
Computer skills (good level of Microsoft Excel)
Fluent in English and Portuguese both written and spoken
Excellent communication and interrelations skills
Good time management
Guest oriented and service minded
Ability to anticipate and address guests needs
Ability to analyses and solve problem
Key Responsibilities
Provide administrative tasks for the Clube da Quinta Department (Property Management)
Be the preferred contact point for Quinta do Lago customers and residents of Quinta do Lago
Respond to customer requests in person, via email and telephone
Daily fresh bread delivery to rental villas
Show Properties that are available to rent to clients
Administering villa Check-In’s
Resort Tour
Carry out tasks to ensure quality service before customers arrive at the villages
Confirm & enter guest details; check-in/check-out guest reservations in HOST system
BY JOINING THE QUINTA DO LAGO GROUP, YOU WILL HAVE ACCESS TO:
Integration into a well-established company
Salary: between €1,000 and €1,300 gross/month, according to demonstrated experience
Private health insurance (after 2 years of employment)
Professional training
25% discount in our restaurants
25% discount in QDL retail outlets
Access to gyms at preferential rates
More than 60 local partnerships
Psychological support (Team 24 App)
End-of-year gift card (for contracts exceeding 6 months).