Receptionist (M/F) - The Magnolia Hotel
Department — The Magnolia Hotel
We are looking for a Receptionist (2nd Line) to join the team at The Magnolia Hotel. The selected candidate will be responsible for delivering a professional, welcoming and efficient guest experience, from check-in to check-out, as well as supporting reservation management and liaising with the hotel’s various departments.
Professional experience in a Reception role;
Experience in administrative organisation;
Fluency in Portuguese and English;
Knowledge of the Host system (preferred);
Availability to work shifts, including weekends;
Strong interpersonal skills and ability to work as part of a team;
High sense of responsibility, autonomy and proactivity;
Strong time management, organisational and planning skills;
Excellent verbal and written communication skills;
Customer-focused approach with strong attention to detail;
Well-groomed and professional presentation.
Key Responsibilities
Carry out guest check-in and check-out procedures, ensuring a smooth and welcoming experience.
Provide detailed information about available services, local activities and the residences’ amenities.
Handle telephone calls and respond to emails with professionalism and courtesy.
Resolve complaints or special requests swiftly and effectively.
Promote the exclusive services and experiences of the Quinta do Lago Group.
Process invoicing and verify guest charges and consumption.
Coordinate with the Housekeeping and Maintenance departments to ensure guest satisfaction.
Manage and process reservations for the hotel, restaurants, golf courses, spas, local events or other leisure activities, when required.
BY JOINING THE QUINTA DO LAGO GROUP, YOU WILL HAVE ACCESS TO:
Integration into a solid company;
Competitive salary based on role and experience;
Health insurance (after 2 years of contract);
Professional training;
25% discount at our restaurants;
25% discount at QDL stores;
Access to affordable gyms;
Over 60 local partnerships;
Employee Assistance Program (Team 24 App);
End-of-year gift card (for contracts over 6 months).