IT Support Technician Department — IT

Job summary

The Quinta do Lago Group is recruiting candidates for  IT Support Technician (M/F)

Candidate Profile

Soft skills and Education:

  • Fluent in Portuguese and English is mandatory (written and oral).
  • CompTIA, Microsoft, and network certifications are preferred but not required.
  • Minimum one year of technical support experience.
  • Possess strong skills in organizing, prioritizing, and multitasking.
  • Is expected to be a team player who shares knowledge for collective growth.
  • Pays close attention to detail, displays flexibility, and can work independently.
  • Display resourcefulness when solutions are not evident and take the initiative to address problems independently.
  • Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment.

Key Responsibilities

 Essential Job Functions:

  • Provide 1st line technical support for all internal staff.
  • Respond to the helpdesk tickets and provide timely updates on all open incidents and issue resolution details within the helpdesk management system. Escalate tickets to other support IT members where necessary.
  • Troubleshoot and resolve issues related to desktops, laptops, smartphones, printers, and other peripherals used by our employees.
  • Install operating systems, applications, hardware drivers, and customize systems following department standards.
  • Update and maintain all IT assets using our helpdesk management system.
  • Analyse problems using troubleshooting skills and diagnostic tools to locate the root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
  • Assist with the employee Onboarding/Offboarding process and all required documentation thereof.
  • Communication with employees, supervisors, managers, directors, and C-level executives, employing a high degree of tact and diplomacy to promote a positive image of the department.

 Technical Experience Required:

  • Basic diagnostic/ troubleshooting skills.
  • Working knowledge of Microsoft Windows desktop operating systems.
  • Working understanding of the Microsoft Office suite.
  • Working knowledge of ISO imaging and application deployment.
  • Basic knowledge of TCP/IP, DNS and DHCP protocols and services.
  • Basic knowledge of active directory, domains, and group policies.
  • Basic knowledge of supporting computers in a domain environment.
  • Basic knowledge of networks, switches and WIFI.


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