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IT MANAGER (M/F) Department — Operational Excellence


Job summary

The IT Manager is responsible for ensuring the streamlined operation of the IT Department in alignment with the
business objectives of the organisation. The IT Manager plans, coordinates, directs, and designs IT-related activities, as
well as provides administrative direction and support for daily operational activities of the IT department.

Candidate Profile

Hard Skills:

  • Experienced Microsoft Office user
  • Thorough knowledge in computer hardware and software systems, programs and IT components
  • Knowledge in computer viruses and internet security
  • Analytical and problem solving skills
  • Excellent troubleshooting skills
  • Good organising and time-management skills
  • Good decision making skills
  • Leadership skills

Soft Skills:

  • Ensure customer satisfaction, interpersonal relationships, assertive communication and active listening,
    team spirit and belonging, pro activity, flexibility and adaptability to change, involvement, and orientation to
    the satisfaction of customer needs and expectations, constructive analysis conflicts.


  • Ability to plan and manage the work, initiative and autonomy in performing tasks, compliance with the
    established objectives, effective management of the response time to requests, optimise routes / concern
    for money, relevant standards and regulations, rigour and credibility in the work done, stress resistance
    capacity during periods of peak stress, concern for the image of the company / group.

Key Responsibilities

Manage information technology and computer systems:

  • Plan, organise, control and evaluate the operations of information systems and electronic data processing;
  • Develop and implement policies and procedures for electronic data processing and computer systems
    operations and development;
  • Meet with managers to discuss system requirements, specifications, costs and timelines;
  • Control the computer systems budgets and expenditures.

Ensure technology is accessible and equipped with current hardware and software:

  • Troubleshoot hardware, software and network operating system;
  • Must be familiar with all hardware, software and network operating system;
  • Provide orientation to new users of existing technology;
  • Train staff about potential uses of existing technology;
  • Provide individual training and support on request;
  • Provide recommendations about accessing information and support;
  • Maintain current and accurate inventory of technology hardware, software and resources.

Monitor and keep technology to ensure maximum access:

  • Responsible for troubleshooting all technology issues;
  • Keep log and/or list of required repairs and maintenance;
  • Make recommendations about purchase of technology resources;
  • Research current and potential resources and services;
  • Provide network access to all staff and students;
  • Coordinate the installation of work stations;
  • Connect and set up hardware;
  • Load all required software;
  • Provide network accounts and passwords as required;
  • Monitor security of all technology;
  • Install and maintain fool proof and passwords;
  • Input and maintain IP addresses;
  • Advise staff of security breach and/or change in password or security status;
  • Ensure installation of lock out programs;
  • Identify and prepare hardware for disposal when appropriate;
  • Ensure hardware is stripped and secured before disposal.

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