GENERAL MEASURES
• Mandatory use of mask to access to all outlets, including restaurants, gyms and hotels
GUEST TRANSPORT
When you book a transfer with Quinta do Lago, we guarantee:
• The driver will be wearing face protection;
• The car/van will go through a cleaning and disinfection procedure prior to every arrival;
• All our partner vehicles have been installed with a perspex screen between the driver and passenger area;
THE MAGNOLIA HOTEL RECEPTION & CLUBE DA QUINTA VILLA RENTAL GUESTS
• For guests arriving from restricted countries or regions, you will need to provide detailed information before arrival or at time of making your reservation;
• For pre-booked guests, all check-in formalities will be completed online to reduce contact and time at the front desk and contactless check-in is available at reception;
• We provide safety, hygiene and other instructions to all guests as per the new updated safety procedures;
• For comfort and clarity, we have installed floor marking at our reception so you can easily keep your social distancing;
• Hand sanitiser dispensers are available for guests to use;
• Paper, envelopes and all equipment are kept sanitised/in safe environment, and are used on a request basis to avoid unnecessary contact;
• Sanitising wipes are available for guests to clean their phone or credit cards;
• Acrylic perspex is placed at the reception;
• Our team members wear masks.
THE MAGNOLIA HOTEL ROOMS
• Based on occupancy, for rooms connected via internal corridors, rooms will be allocated with an alternate vacant room between, to ensure guests can maintain social distancing;
• Housekeeping on the floor wear safety PPE;
• Room linen to be changed once in three days or only on request;
• “Let’s go green together” option gives guests the possibility to opt-out of daily cleaning on certain days to reduce unnecessary contact and help us to reduce our environmental footprint;
HOTEL POOL, GYM & SPA
• The areas will be cleaned and sanitised according to schedule;
• Hand sanitation units are at the entrances of the Gym and SPA areas for guests to use;
• We also have green areas and a tennis court in the hotel for outdoor exercise;.
QUINTA DO LAGO RESTAURANTS
• Guests should pre-book, even for breakfast, and to only come to the restaurant when a table is available to avoid crowding;
• Our staff are trained for minimal contact during service;
• Our team members wear masks;
• We use disposable napkins which are pre-packed;
• Hand sanitation units are at the entrances of the restaurants for guests to use;
• All tables, table items and menus are sanitized after each use;
• Digital menus are available using a QR code.
THE CAMPUS – TENNIS & PADEL COURTS, PAVILION, BIKE SHED AND HIGH PERFORMANCE CAMPUS
• See The Campus opening hours here.
• Advance online booking is strongly advised and can be made here.
• Bookings are limited and spaced to restrict the number of people inside The Campus and to allow cleaning.
TENNIS & PADEL & THE BIKE SHED
• Sharing equipment is not recommended (tennis and padel);
• The use of new balls is recommended;
• Tennis and Padel courts are open for rental daily and coaching is available;
• There will be a 10-minute interval between Courts to allow for cleaning and disinfection;
• Sanitising stations are provided and courts are cleaned between use with electrostatic technology;
• When your game is over, please leave the court to allow your fellow members access;
• Stay at The Campus only during the game;
• No seating is available in the court area;
• The changing room/shower facilities are now open and are cleaned regularly;
• Weekly social spins at The Bike Shed have a limited number of participants and must be pre-booked;
• All rental bikes are cleaned and disinfected in between use.
GYM & SWIMMING POOL
• Social distancing for these activities is 3 meters;
• Follow directional signs to move through facilities;
• Spray and clean all equipment after use and return it to its original place of storage;
• Personal gym towels must be used when exercising;
• Our coaches wear masks during personal training and will not touch the client, unless in an emergency;
• The use of the swimming pool and spa area requires pre booking and has limited number of users;
• The pool is disinfected and maintained regularly in line with DGS guidelines.
GOLF
• There will be an 8-minute interval between groups;
• Private and rental buggies are permitted for a maximum of 2 people per buggy and one designated driver at all times;
• Payments with electronic card are recommended;
• Pull trolleys, electric trolleys and golf clubs are available to rent and are properly disinfected after each use;
• No rakes on the bunkers (playing preferred lies);
• Buggy Bar is available;
• Course toilets are open and available;
• Hand sanitising stations available at course toilets;
• Tee times should be booked in advance;
• Visitors are encouraged to book and pre-pay in advance;
• Members have to book always in advance;
• All golfers should be aware of social distancing rules and maintain a minimum of 2 meter distance;
• Clients should arrive at the golf course maximum of 20 minutes prior the tee times;
• Clients with COVID–19 symptoms should not come to the golf course;
• Check-in for all players, including members, is at the golf reception;
• Hand sanitising stations are available;
• Electronic payments only – no cash;
• All touchpoints and surfaces are frequently cleaned;
• North/South and Laranjal clubhouses are open, toilets and showers are available;
ON THE COURSE
• Social distance between players of different households must be maintained;
• Flagsticks to remain in the hole and must not been touched;
• Hole cups will have a disc on the top of the cup for a simple contact ball retrieval;
• If the ball is lost or unplayable, players must not come back to play another ball;
• Players must not touch the equipment or golf balls of other players;
• Players must refrain from handshakes or high fives;
• All golfers must leave the golf club 1 hour before sunset;
• No rakes - all rakes from the bunkers will be removed, players are advised to smooth the sand with feet or clubs.
DRIVING RANGE
• Social distance between players of different households must be maintained;
• Baskets and tokens are disinfected daily;
• Clubs available for rental and are disinfected after each use;
SOCIAL AREAS
• Masks must be worn in indoor spaces;
• There is appropriate spacing between all our seating areas;
• We disinfect each area and equipment after use;
MEETINGS
• We keep enough space between tables and chairs;
• We limit the number of guests in these areas based on maximum allowed;
• We disinfect each area and equipment after use;
CHECK-OUT HOTEL & VILLA RENTALS
• We are looking into the best options to have express/ e-check out by emailing the bill and accepting online payments;
• We advise guests to inform us of their check-out plans in advance so that bills can be pre prepared;
• For comfort and clarity we have installed floor marking at our reception so you can easily keep your social distancing;
• Sanitisers and wipes are available for guests to use;
OCCUPANCY LEVELS
•Any restrictions on occupancy will be updated following announcement from Government;
OTHER GUIDELINES
• All indoor areas such as entrance lobbies, corridors and staircases, elevators, staircases, reception area, meeting rooms, restaurant etc. are mopped with an appropriate disinfectant (with 1% sodium hypochlorite or phenolic disinfectants);
• For metallic surfaces such as door handles, security locks, keys etc. we use appropriate disinfectant (70% alcohol or bleach);
OUR WORKING GUIDELINES
EMPLOYEE TRANSPORT
• Each employee is responsible for their own transportation to and from work and to guarantee their safety;
CLOCK-IN
• We request all staff members stay at home if they have any symptoms of flu or are not feeling well;
• Team member running a temperature more than 38° C will be asked to attend a medical facility and leave the premises;
EMPLOYEE UNIFORM
• Staff members will be given masks and gloves and other adequate PPE as part of the uniform across all departments;
EMPLOYEE LOCKERS
• Access to lockers is staggered in 10-minute slots to ensure there is no overcrowding in the lockers and the number of employees is regulated for social distancing;
• Information on hand wash and sanitising regulations are visible;
• We monitor to ensure there is no crowding on arrival or at the locker room;
EMPLOYEE TOOLS
• Proper tools and gear for staff members are available, including masks, gloves and tools in various departments which minimise human contact;
• Staff members must use disinfected and clean gloves;
• Staff members to stay home and isolate themselves if they have any symptoms of cold or flu;
EMPLOYEE DINING
• Shifts are staggered to avoid canteen crowding;
• Canteen hours are extended to allow smaller groups over a longer period of time - the usage is restricted to Government recommended levels;
KITCHEN
• Our kitchen is sanitized at regular intervals;
• We limit the number of staff to the minimum required; staff can be organised into teams to reduce interactions between teams;
• Workstations are placed in such a way that the staff is not facing each other and can maintain appropriate social distance;
• We ensure proper cleaning of vegetables, meats and all other surfaces/equipment in the kitchens and use approved sanitising agents to disinfect;
• We ensure all tools are sanitised after each use;
RECEIVING GOODS
• We ensure proper cleaning procedures for items being received;
• All supplies are fully sanitised and stored before entering the premises and refrigerators;
• We use WHO and DGS approved sanitizing agents;
• We ensure the area is sanitised at regular intervals;
• Vendors are advised on how we will accept goods and how their staff should arrive with necessary protective gear;
SERVICE ELEVATORS
• Safety instructions, including the number of employees allowed at one time, is placed inside the elevator and is easily visible;
• Elevator floor buttons are regularly sanitised;
• Keep floor and other areas of the elevators that can be touched sanitised;
• Elevator floor has markings with directions, so that employees do not face each other and maintain social distancing;
EMPLOYEE HEALTH
• We ensure regular health check-ups for employees; well-equipped clinic operational within the hotel premises with a health partner, Previa;
• We have proper PPE equipment for the Safety Team (Team 6 - Vigiquinta) who are trained to handle and wear disposable PPE equipment in the event they have to evacuate a potential suspected case;
EMPLOYEE TRAINING
• L&D conducts sensitisation classes for Staff members on upgraded hygiene standards;
• Employees are well-informed about all COVID-19 related operating procedures;
• All teams will be regularly updated with the latest guidelines by WHO and DGS.
