Operational Excellence Facilitator Junior (M/F). Department — Operational Excellence

Job summary

The Quinta do Lago Group is recruiting candidates for Operational Excellence Facilitator (M/F).

Candidate Profile

  • Management experience
  • Advanced knowledge of Office - Word, Excel, PowerPoint
  • Knowledge in Power BI
  • Knowledge in quality tools for analysis and problem solving (5Why's, Ishikawa)
  • Fluent Portuguese (oral and written), Advanced English.

Key Responsibilities

  • Mapping current processes and designing new processes in partnership with internal stakeholders;
  • Develop and execute internal initiatives for operational excellence and process improvement with a focus on waste reduction, cost optimization, productivity of operations and ensure quality of service delivery and customer satisfaction; 
  • Monitor operational performance indicators and use data to identify gaps and support in the developments of action plans;
  • Assist in the development of training materials and apply them to the operational teams;
  • Provide assistance to internal stakeholders to ensure that programmes and strategies are implemented and maintained effectively;
  • Encourage employees for a higher level of motivation and commitment;
  • Assist in the implementation and maintenance of quality management tools;
  • Support in the construction of documentation structures within the area of operation;
  • Collect, analyse data and prepare reports to enable the monitoring of the evolution of operational management tools and customer management systems.

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