Operational Excellence Facilitator Junior (M/F).
Department — Operational Excellence
The Quinta do Lago Group is recruiting candidates for Operational Excellence Facilitator (M/F).
Advanced knowledge of Office - Word, Excel, PowerPoint
Knowledge in Power BI
Knowledge in quality tools for analysis and problem solving (5Why's, Ishikawa)
Fluent Portuguese (oral and written), Advanced English.
Mapping current processes and designing new processes in partnership with internal stakeholders;
Develop and execute internal initiatives for operational excellence and process improvement with a focus on waste reduction, cost optimization, productivity of operations and ensure quality of service delivery and customer satisfaction;
Monitor operational performance indicators and use data to identify gaps and support in the developments of action plans;
Assist in the development of training materials and apply them to the operational teams;
Provide assistance to internal stakeholders to ensure that programmes and strategies are implemented and maintained effectively;
Encourage employees for a higher level of motivation and commitment;
Assist in the implementation and maintenance of quality management tools;
Support in the construction of documentation structures within the area of operation;
Collect, analyse data and prepare reports to enable the monitoring of the evolution of operational management tools and customer management systems.